Customer Interaction Services :

Managing customer interactions effectively is an imperative for any business - and as volumes increase, the task becomes tougher. This demands an outsourcing partner who can deliver enhanced value to your customers and has the ability to scale with your growing needs.

At Neem we have the goal to ensure customer satisfaction at the end of each interaction. We believe in optimizing each customer contact to deliver value to both the end-customer and the client in terms of business value.

Neem Customer Interaction Services are categorized into four broad areas of services that serve different industry verticals.

• Customer Support Services
• Telemarketing Services
• Technical Support Services
• E-mail Management Services

Customer Support Services

we help organizations from diverse industries address customer service needs across various channels. These services are delivered across voice and non-voice media like e-mail and the web. We focuses on:

• Customer queries management - from product queries to complaints to general enquiries.
• Inbound Transaction Management - booking, billing, verification, collections etc.

Telemarketing Services

Neem Customer's inbound and outbound telemarketing service enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Telemarketing services cover:

Technical Support Services

Neem specially trained teams offer round the clock technical support to customers and users of technology and software companies. Neem's offshore center located in India works as a virtual extension of your support center. It saves you huge cost advantages and enhanced customer service. Technical support services include:

E-mail management services

E-mail management covers technical support, transaction verification, order fulfillment and problem resolution etc. Neem helps your organization achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over email-query-handling. To facilitate this process the agents are trained extensively on your organization's products and services. They are also educated on current and emerging e-mail software - enabling them to leverage the latest email techniques for optimal benefit.

Back Office Processing Services (BOP)

Back office business processing, especially document processing, data entry and validation activity can leverage the offshore outsourcing model very effectively. The cost savings are significant - 50% or more over a 1-2 year horizon, compared to traditional operations. Availability of a talented resource pool and lower cost of such resources (cost of non-technical resources is much lower compared to programming/technical resources) makes such cost savings possible. NSPL provides a complete set of services in moving your back office offshore, ensuring a smooth and effective transition.

We offer the following Index of Services:

Data and Document Management Services

Document management is the art of organizing both paper and electronic files for maximum accessibility for various reasons which  includes ease of search and retrieval, ability to share documents, space and money saved in storage needs and insured document integrity.

Our document management service helps you to convert your data into a corporate asset.  Getting your data converted accurately and quickly is of a paramount importance to us.

We have the critical mass of experience and expertise needed to help clients through the entire document management process.  Reliability and security are key requirements for data applications and you can be assured that we provide the highest levels of service available.  Our solutions enable you to achieve your vision of integrated data service offerings that are provided rapidly to the market in a cost effective manner, to grow your business opportunities. 

Index of Services:

Off Shore Services:

Outsourcing is a means to partner with service providers that can handle specific business processes - better, faster and at a lower operating cost. To reduce costs, while at the same time maintain quality products and services, in this era of rapid technological change and short product life cycles, requires your company to specialize in what it does best and de-emphasize management attention from business processes that do not directly impact the business.

Neem is well equipped to deal with your offshore services very effectively on Built Operate and Transfer(BOT) model.